Thursday, April 21, 2011

Review Questions for p. 470-475

1. Define Key Terms. 
-B2B: e-commerce tranactions that incolve ebusinesses providing goods or services to toerh businesses.
-B2C: e-commerce transactions that involve businesses providing goods or services to consumers.
-B2E: another name for the B2B model when the focus is primarily on handling the activities that take place within the organization.
-C2C: The e-commerce model with represents indiviuals, organizations, or companies that are selling and buying directly with each other via the Internet.
-CRM: software sustems for organizing and tracing information on customers.
-dot-com: internet based companies
-e-commerce: business transactions through electronic networks.
-electronic payment system: an online credit card transaction in which a trusted third party transfers fund form one person or business to another, thereby concealingthe credit card information of the buyer from the seller. 
-intranet: a self-contained interorganizational network that is designed using the same technology as the Internet.
-mobile commerce: in which workers use laptips and wireless handheld devices to take their offices with them wherever they travel.
-virtual private network: a network that uses encryption software to create secure tunnels through the public internet or between intranets.
-web hosting service: a service that provides the e-commerce software and expertise to run an online business.
6. What is the purpose of extranets? What is the main characteristics of an extranet?
An extranet is an extended intranet which is a private interorganizational information sustem connectinf the intraners of two or more companies in an e-marketplace. Some characterices of an extranet include a secure private network, public network, birtual private network.
8. List the capabilities e-commerce software should provide.

-increasing the speed of business to business transactions
-reducing errors on intercompany transactions
-reducing costs of telecommunications 
-increasing the volume of business with partners
-exchaning business to business documents
-checking on inventory and order status from suppliers
-collaborating with business partners on joint projects. 
9. List the ethical issues of E-Commerce.
-A statement of the of the organization's privacy policy
-A statement that a person's permission must be secured before his or her ID
-A statement on how the company will inform cnusomers of the inteneded uses of personal information gathered during an online tranactions. 
-A statement that addresses issues of ownership with respect to network postings and communication 
-A statement of how the company moniters or tracks user behavior. 

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